Residents of the City of Parramatta that are aged 18+, have lived in the local government area for at least 6 months, and are not a City of Parramatta Council employee.
We are not providing a financial incentive for completing this survey. We want to hear from all residents that are interested in helping us to track our performance so that we can improve the services that we provide to our community.
The survey has been translated into Simplified Chinese and Korean. You can choose the language at the start of the survey. If you would like to speak to someone over the phone in another language (other than Korean, Mandarin or Cantonese), call TIS National on 131 450 for a free interpreting service. Let them know you want to speak to City of Parramatta Council and your chosen language and they will connect you.
From Tuesday 7 October, a random selection of residents will receive a phone call from Micromex (engaged on behalf of Council) during reasonable daytime or evening hours to complete the survey over the phone. At the same time, the survey will be promoted across most of Council’s communication channels, including the October Council rates notice, e-newsletters, Council’s websites, community hubs and libraries, Council's auto-reply email, and Council's social media accounts.
Council has engaged Micromex to run this survey on Council’s behalf. Micromex is a leading market research and consulting firm that has over 35 years of experience in Australia.
A summary of results will be shared with the community in mid 2026.
