Centres Review Community Survey

Provide feedback on your local shops!

Every two years, the City of Parramatta Council invites our community to complete a Centres Review Survey to help us understand how local shopping centres or shopping strips are doing and where improvements might be needed.

What is the 'Centres Review'?

The Review of Local, Neighbourhood, Village and Town Centres (Centres Review) is a holistic process to measure the ‘health’ of each centre and is used to produce an integrated neighbourhood program of projects that is run every two years by City of Parramatta Council.

The 2026/27- 2027/28 review consists of 56 different town centres, urban villages, local and neighbourhood centres across the Parramatta Local Government Area (LGA).

Information gathered from each Centres Review is used to inform Council's Better Neighbourhood Program (BNP), which is a long-running and successful Council program that focuses on capital upgrades of local centres outside of the Parramatta CBD. The BNP commenced in 1999 and delivers improvements to centres with the goal of enhancing safety, vitality and economic prosperity.

Who should complete the survey?

Anyone who visits local shops located within the City of Parramatta Council area.

How do I participate in the survey?

The survey takes 5 to 10 minutes to complete.

>>> CLICK HERE TO START THE SURVEY <<<

Privacy protection notice: Further information regarding the collection, protection, and use of your personal information can be found in the City of Parramatta Council’s Privacy Statement. Click here to read before progressing.

Is there a prize draw?

Yes. You may choose to enter a prize draw to win one of two $250 e-gift vouchers at the end of the survey. Detailed Terms and Conditions can be found within the survey.

When will the survey close?

The survey was launched on Tuesday 30 September and will close on Sunday 30 November 2025.

Who can I contact for further information?

You can call Council on 02 9806 5050 during business hours (Monday to Friday: 8:30am to 4:30pm) and ask to speak with the Neighbourhood Projects Team or email participate@cityofparramatta.nsw.gov.au

Iron Street Shops upgrade - Stage one consultation

Stage one consultation for the Iron Street Shops upgrade has now closed. Thank you to everyone who shared their feedback. Further updates will be shared as the project progresses.

Find out more

Waratah Shopping Centre Improvements Telopea

In early 2025, Council shared plans to deliver lighting, security cameras (CCTV), and other streetscape improvements at Waratah Shopping Centre in Telopea. This consultation closed at 5pm on Monday 24 March 2025.

Find out more

If you need assistance providing feedback, or you would like information supplied in another language or format, please contact Council's Community Engagement Team via 1300 617 058 or participate@cityofparramatta.nsw.gov.au.

If you would like to speak to someone over the phone in another language, call TIS National on 131 450 for a free interpreting service. Let them know you want to speak to City of Parramatta Council and your chosen language and they will connect you.

市议会致力于确保每个人都能获得所需要的信息。如果您需要以其它语言或格式获取信息，请致电 1300 617 058 或发送电邮至 participate@cityofparramatta.nsw.gov.au

如果您希望以其它语言进行电话交谈，请致电 131 450 联系 TIS 全国服务中心获取免费传译服务。告诉他们您想与 Parramatta 市议会通话和您选用的语言，他们就会为您接通。

काउंसिल यह सुनिश्चित करने के लिए प्रतिबद्ध है कि सभी लोगों को अपनी ज़रूरत की जानकारी सुलभ हो। अगर आप किसी अन्य भाषा या फॉर्मेट में जानकारी चाहते/चाहती हैं, तो कृपया 1300 617 058 पर कॉल करें या participate@cityofparramatta.nsw.gov.au पर ईमेल भेजें

अगर आप फ़ोन पर किसी अन्य भाषा में बात करना चाहते/चाहती हैं, तो निःशुल्क दुभाषिया सेवा के लिए 131 450 पर TIS National को कॉल करें। उन्हें बताएं कि आप सिटी ऑफ़ पैरामाटा काउंसिल से अपनी चुनी हुई भाषा में बात करना चाहते/चाहती हैं और वे आपको कनेक्ट करेंगे।

카운슬은 모든 사람이 필요한 정보를 이용할 수 있도록 최선을 다해 지원합니다. 다른 언어나 형식으로 된 정보를 원하시면‚ 전화 1300 617 058번 또는 이메일 participate@cityofparramatta.nsw.gov.au로 연락하십시오.

다른 언어로 전화 문의를 원하시면, 통번역 서비스(TIS National) 전화 131 450번으로 연락해 무료 통역을 이용하십시오. 파라마타 시 카운슬과 통화를 원한다고 말하고 해당 언어를 선택하시면 연결됩니다.

يلتزم المجلس بالتأكد من إمكانية وصول الجميع إلى المعلومات التي

يحتاجونها. إذا كنت ترغب في الحصول على معلومات بلغة أخرى أو نسق

آخر، يُرجى الاتصال على الرقم 1300617058 أو إرسال رسالة إلى

البريد الإلكتروني

participate@cityofparramatta.nsw.gov.au

إذا كنت ترغب في التحدث إلى أحد الموظفين عبر الهاتف بلغة أخرى،

TIS National اتصل بـ

على الرقم

131450

للحصول على خدمة ترجمة

مجانية. اخبرهم بأنك تريد التحدث إلى مجلس مدينة باراماتا وحدِّد لهم لغتك

المختارة وسوف يصلونك بالمجلس هاتفياً

Your language

Need an interpreter? Please phone TIS on 131 450.

If you are deaf and/or find it hard hearing or speaking with people who use a phone, please contact the National Relay Service at relayservice.gov.au and provide them the City of Parramatta contact number, 1300 617 058.

Timeline

September 2025
Survey opens on Tuesday 30 September 2025
November 2025
Survey closes on Sunday 30 November 2025
December 2025
Data analysis commences
March 2026
Reporting of findings

Contact us

City of Parramatta

Neighbourhood Projects Team

Phone

02 9806 5050

(Monday to Friday: 8:30am to 4:30pm)

Email

participate@cityofparramatta.nsw.gov.au

Need an interpreter? Please phone TIS on 131 450.

If you are deaf and/or find it hard hearing or speaking with people who use a phone, please contact the National Relay Service at relayservice.gov.au and provide them the City of Parramatta contact number, 1300 617 058.